Top Ten Compliance Training Mistakes

With apologies to the recently unretired (and bearded) David Letterman, welcome to the first edition of the PharmaCertify Compliance Training Top Ten List. We’ve witnessed a range of missteps and mishaps in individual eLearning modules and curricula over the years and here is a list of the more common ones:

  1. Not refreshing the content regularly. Even if most of the content hasn’t changed, the way in which it is presented, as well as the delivery method, should be updated.
  2. Topic overload. Focus on the most important content for training and use other tools to supplement the training.
  3. Reliance on one type of training. Blended is best.
  4. Training is overloaded with legalese. Use plain English as much as possible to avoid confusion.
  5. Too much content in one course. People retain information better when it is presented in smaller chunks. Break down those 45-60 minute courses into more digestible bites of 25 – 30 minutes.
  6. Too many words on the screen. A screen packed with text leads to cognitive overload. Only use your main points on screen with engaging graphics, and leave the rest to the narrator.
  7. All substance, no style. Content is important, but so are engaging graphics and interactivity. Learners want to be active participants in their training.
  8. All sizzle, no steak. An overabundance of graphics, videos, and music also leads to cognitive overload. If the bells and whistles don’t help the learning, your message is lost.
  9. Not considering the goals for the training. “Checking a box” isn’t a goal. Determine and define the learning objectives before you begin to write the content.
  10. One size does not fit all. Include examples, scenarios, and case studies that are relevant and applicable to the targeted audience.

Thanks for reading!

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